Monarch Precious Metals (MPM) is precious metals dealer founded in 2008. It’s headquarter is at Medford , Oregon. MPM specializes in producing gold and silver rounds and bars. They produce bullions that are handmade and uniquely etched. The rural style of their bullion may catch the attention the clients.
MPM provides its customers with a very wide range of silver bullion to choose from which typically includes rounds, shots and bars. Its gold collections are not as diversified. The company is newbie friendly because they are presented with lower varieties of metals to choose from . It makes their grooming in investing in precious metals easier .
Less diversity does not mean that the customer will not have their desired metals. They can still find proper gold , silver and platinum options. Their database is quite organized. Every product has its brief description together with their quality and customer feedback attached with it. All their bullions are 0.999 fine. In the purity scale, 0.999 pure simply means they are as close to fully pure as it can be. MPM does not deal with palladium .
Potential clients will be find the easy step by step guidance to be helpful. The information are thorough and readily available in their website.
“The web interface was easily navigable and manageable”- said one satisfied client of MPM. The fact that there were no large and annoying ads in their website pleased the clients. There was a vibe that the company is not trying to lure them into making any decision. They could have a look at the live price chart on each page of the website. The real time value of bullions are also displayed for customer convenience.
Newbies might find the purchasing experience simpler since the website boasts plenty of articles that details valuable information to help the client work through the process. Essential things such as the forms of payment methods available along with the minimum amounts that can be bought, shipping and handling specifics etc are demonstrated in the website.
Payment options and product delivery :
Up to USD 10,000 worth purchase, the company accepts just about any major credit card . However , if the order amount exceeds this limit, the client has to pay through bank wire. The client can transfer money using bank wire for purchases under USD10,000 as well.
The shipping information are clearly mentioned in their website which enables the customer to plan for the delivery . The shipping charge depends on the amount of precious metals purchased rather than weight and dimension of the package. All the packages are completely insured. However , MPM does not offer global shipping services.
Independent agency reviews and customer feedback :
Not much user feedback and rating are available for the company. Its BBB rating is A . It has one complaint in the last 3 years with BBB . And that’s about it. The company is not listed with BCA and trustlink. No information available in ripoff report , yelp and yellow pages. There are not much information about the management or staff of MPM on the internet.
Good customer support ?
The customer support panel in MPM’s site has only the email option available. The customers who have issues with their order will find the fact annoying that they have to leave a message with their name and contact number and wait until an agent from the company calls. The company, for some reason unknown , discourages conversation over phone although a land phone number is available. They have a great FAQ page .
Final Feedback :
The lack of customer feedback along with scarcity of information and ranking should make you very cautious as an investor. For these reason , we DO NOT RECOMMEND you doing business with Monarch.
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