Reviews and Reports
A detailed review of Bullion Direct is explained below:
Better Business Bureau(BBB)
Number of complaints closed in last 3 years : 7
Business Consumer Alliance(BCA)
Bullion Direct has the highest rating achievable of A+ with BBB. But be reminded that a company can get accredited with BBB by paying some fees. Only the accredited companies can get the highest rating of A+. This process makes the rating system of BBB a questionable one.
The complaints against bullion direct mainly relates to sales and advertising issues, collection and delivery issues and billing matters . 7 complaints in the last three years is moderately high.
Products and Services Offered : Does Bullion Direct Offer Gold IRA services ?
Delivery and Purchase Options :
There are three ways an investors can pay for their purchases. These are bank wire , checks and credit cards. It has been mentioned in their website that personal check are their preferred payment options . This is because checks do not induce any additional service charges . This should not , however , infer that their payment option via credit card is insecure. They prefer checks to avoid high charges that the customer might have to bear for large purchases if the payment is made through credit card. Also, there are products that cannot be purchased via credit card because they are too expensive. If the order exceeds $ 5,000 , the payment has to be done through bank wire.
Users have given feedback that the website of bullion direct is not easy to work with . Specially locating proper information and shipping options is a nightmare relative to the websites of the competitors in the industry.
Customer Feedback :
Although Bullion Direct has been in the precious metals industry since 1999 , no much customer feedback and other information are available out there. The following excerpts have been found from Gold Dealer Reviews which bears just about the only window for us to look into what the real customers are saying about the company .
Looking through the reviews , it is evident that the mains focus of the complaints is that there is no land phone available to talk to the reps directly . Rather you have to resort to email communications. The following feedback explains in details :
Finally , the company is tormented by poor customer care and fraud acquisitions but the business is quite indifferent . On top of that , having no land phone and a poorly designed website makes the company a bad choice for precious metal investors.
Which Company Do We Recommend ?
Phone: 1-844-611-2370 (Call from 8am to 5pm PST with any questions)